Home User Plan This is a comprehensive, flexible, and cost effective plan that provides support services to help home PC owners effectively attain optimum performance. Under this plan we offer these services Desktop Support Anti Virus Protection Microsoft Office Support Get a Quote   Retail Plan The Retail Plan provides cost effective support options that align strategically with the technical requirements of retail businesses. This comprehensive package was designed after identifying such critical areas for today's retailer. Desktop Support Anti Virus Protection Security Policy and Assessment Internet monitoring Firewall Management Server Support- Patches/OS Support Database Specialist Services Vendor Management Get a Quote   Basic Plan Basic Support option -- This is the simplest plan we offer, where we handle your helpdesk. Under this plan we offer per ticket support and per domain support. As number of tickets or domains increase, the rates vary. Per Ticket Support Per Domain Support Plans starting from 5 tickets/month Affiliate Plan offer Get a Quote   Night Vigil Plan Night Hour Support -- We offer night hour support to our clients to ensure that your systems are up and running even at times when you are not working. 12 hours Unlimited Tickets / Chat Server Monitoring Service Server Admin (Optional) Depend upon number of servers Get a Quote   Watch Guard Plan Server Monitoring -- This plan caters to those businesses that have critical server times. The plan is designed for maximum reliability and minimal downtime; the recovery process is able to restore most files and settings on your server without any downtime or loss of productivity. 24x7x365 Critical service monitor Instant Server Reboot Immediate Escalation Guaranteed Uptime Get a Quote   Setup Whiz Plan Server Setup -- This plan is for server vendors to help their clients to configure the servers. We will provide the installation of the patches and upgrades. Initial Security Audit Software Patches and Upgrades Scripts / Software Installation Firewall Installation Monitoring Tools Installation On Request Get a Quote   ER Plan Server Monitor Cum Re-Secure -- We offer immediate response to service failures through this plan. This is a solid plan, which includes sound backups, safe storage of data, quick restoration of machines, and continued planning and development as your network grows. 24/7 server monitor Reactive Response Fix the issue which caused the service / server to go down Check for backdoor exploitsRe-secure the server in case of hack Escalation of DDOS issue to datacenter Get a Quote   Server Blitz Plan Dedicated Server Support -- This is basically intended for the corporate domain. This plan includes all the server support services. Our upgrades and installation process help in planning a service migration and also reduces downtime 24/7 server monitor Unlimited Tickets / Chat Backup server configuration and setup Security Audit and Server Hardening Installation of third party software and scripts Get a Quote   Titan Plan Dedicated Technical Support -- This plan includes a priority response time for technical support emergencies, remote support for your network and desktop use. This plan is appropriate for many businesses that need prompt recovery from system failures and responsive technical support and service 8 hours/day 6 days/week Unlimited Tickets / Chat Server Monitoring Support (Optional) Server Admin (Optional) Affiliate Plan Offer Get a Quote   Security Control Plan Server Admin / Secure -- This plan offers round the clock server monitoring and also will install patches as and when updates are made. This is intended for companies that use secure data processing. Server restoration from backup is provided if the server is compromised. 24/7 server monitoring Proactive Support Constant Software Patches Emergency Server Administration Re-secure a server after compromise Server Restoration from backup Affiliate Plan Offer Get a Quote